Frequently Asked Questions

The Reserves at Alafaya is located in the Alafaya neighborhood of East Orlando, near Avalon Park and Waterford Lakes, with convenient access to major highways and nearby shopping and dining.

Lease terms range from short-term to extended options, typically between several months up to longer annual-style agreements. Availability can vary based on floor plan and current leasing activity.

Renewal offers are sent electronically in advance of lease expiration and are also made available through the resident portal with multiple term options to choose from.

Applicants should be prepared to provide a government-issued photo ID and income verification documents, along with completing identity and background screening through the online application system.

Approval is based on a combination of income verification, credit history, rental background, identity validation, and overall screening results rather than a single score threshold.

Guarantors may be accepted if income qualifications are not met, provided they meet required income standards and complete the guarantor application process.

Applicants may be able to request an appeal review process, which allows them to submit additional context or documentation for reconsideration.

It is recommended to apply as early as possible due to ongoing availability changes and demand for specific floor plans.

Reserves at Alafaya offers in-person, virtual, and self-guided tours.

Residents are responsible for most utilities, while select services such as water, trash, and pest control may be billed through the community depending on the utility structure.

Internet service is included through a community-wide package that provides high-speed connectivity as part of the resident utility setup.

If utilities are not activated properly, residents may be subject to additional charges and account adjustments until service is correctly established.

Routine maintenance requests should be submitted through the resident portal, where they are routed to the on-site maintenance team for review and scheduling.

Emergency issues include situations like no heating or cooling during extreme temperatures, flooding, no hot water, electrical outages, or other life-safety concerns requiring immediate response.

Emergency maintenance requests are escalated to on-call staff who respond based on urgency, while non-emergency requests are handled during regular business hours.

Reserves at Alafaya is a pet-friendly community, allowing cats and dogs with a maximum of two pets per household, subject to approval through the pet screening process.

Per Reserves at Alafaya's pet policy, certain dog breeds are restricted. The following breeds are generally prohibited: 

• Akita
• American Staffordshire Terrier/Bull Terrier (aka Pit Bull)
• Presa Canario
• Chow Chow
• Doberman Pinscher
• German Shepherd
• Great Dane
• All Husky & Malamute breeds
• Rottweiler
• Wolf/Restricted breed mix

Service animals are generally exempt regardless of breed. Management must approve all animals. Lease holders and applicable occupants are required to complete a Pet Screening Profile.

Yes, all residents with pets or service animals must complete a mandatory pet screening profile as part of the leasing and approval process.

The community features resort-style amenities including a swimming pool, fitness center, clubhouse spaces, outdoor gathering areas, and recreational lounges.

Yes, residents have access to shared community spaces designed for work, meetings, and productivity outside the apartment home.

The community offers a mix of open parking areas, reserved spaces, and garage parking options depending on availability.

Vehicles must be properly registered and comply with community parking guidelines, including designated space usage and registration requirements.

Parking compliance is monitored, and improperly parked vehicles may be addressed through towing enforcement partners when necessary.

Move-in requires completing all leasing approvals, setting up utilities, and submitting required documentation before receiving keys and access.

Residents must provide notice, complete a final walk-through, return all access items, and provide a forwarding address for final documentation.

Renewal options are sent prior to lease expiration and include multiple term selections that can be completed through the resident portal.

Residents can access support through the leasing office, online portal, and maintenance system for assistance with housing-related needs.